Phone Service: Facts, Features, Fun and Function with Phone Services

Hi, my name is Wendy, and I worked as a small business consultant for years, helping people to improve their companies. Now that I have taken a step back from that role, I decided to start this blog as a creative and professional outlet. In this blog, I am going to focus on one aspect of running a business–the phones. I plan to take on all angles of phone services including concepts such as voice over internet provider (VoIP), different types of hardware, taking the phone to the cloud and much more. Every business needs a unique solution for their communications needs, and the advances in the phone services industry allow that to happen. I hope that you enjoy reading and that you learn a lot here!

Voip Considerations For A New Office System


The versatility and cost savings that come along with Voice-over-IP(Internet Protocol) systems make them terrific for office settings. You can start with one phone and add as many as your business needs to keep running; these systems make addition of new numbers and phone lines easy. However, when you begin adding multiple phone lines and users to your phone system, security will loom larger as an issue. How can you continue using the VoIP system without sacrificing security?

1-Restrict Mobile Access

Unlike traditional phone systems, VoIP office systems will generally permit workers to access the phone system for their voicemails. In some cases, phone calls can be placed by logging into the network from an employee's home or other mobile location. Your employees will have the freedom to travel and continue their work tasks. However, hackers or disgruntled past employees shouldn't be able to access your phone system at all. For that reason, ask service providers about how they can restrict IP access to your entire network. This is likely to require that you assign someone the task of monitoring access and noting suspicious IP addresses and/or access at unusual hours.

2-Create Passwords

Asking each employee to be responsible for their phone system access and to access voicemails and numbers without interfering with others' information isn't unreasonable. All the same, to preserve privacy and company integrity, your phone system should be able to handle passwords specific to each user. When you terminate workers, delete their phone profiles and voicemails immediately.

3-Set Guidelines

VoIP office systems, like other phone systems, are as easy to use as one's home phone or personal cell phone. However, because you're running a commercial enterprise, phone use should be unique to your office culture and priorities. For security reasons, you must dictate how you want the system used. For instance, you might ask that workers aren't logging into the system on weekends so that your IT team can perform security updates and deter someone taking advantage of less "eyes" on the network. 

4-Back Up Settings

It's going to take a few days before everyone has their phone settings set and loaded into the system. Hackers can disrupt those settings just to create discord in your business. To stop them, create backup phone profiles which can be accessed immediately after problems are seen. If trouble occurs without these backups, put some employees on duty restoring the network and rely on traditional landline phones for making and taking calls until the VoIP system is restored.

VoIP office systems provide benefits; just ensure security is considered and addressed. Consult service providers, like unified global solutions, for various overall phone solutions which could give your business the functionality and security you need.


20 December 2018