Hi, my name is Wendy, and I worked as a small business consultant for years, helping people to improve their companies. Now that I have taken a step back from that role, I decided to start this blog as a creative and professional outlet. In this blog, I am going to focus on one aspect of running a business–the phones. I plan to take on all angles of phone services including concepts such as voice over internet provider (VoIP), different types of hardware, taking the phone to the cloud and much more. Every business needs a unique solution for their communications needs, and the advances in the phone services industry allow that to happen. I hope that you enjoy reading and that you learn a lot here!
As a heating and cooling professional, you probably have certain months of the year when your business is more hectic than others. As the colder months roll around, more clients are in need of heating repairs and as the warmer months ascend, they look for cooling system repairs. During these peak service periods, it is essential that your clients be able to reach you, whenever they need you. Learn how partnering with a 24-hour answering service can benefit your HVAC company.
1. Live Voice in the Time of Need
When a furnace goes out in the middle of the night, homeowners are sometimes frantic and in search of immediate communication with someone that can help. Calling a repair professional and leaving a voicemail does not provide this comfort. The ability for your customers to call you anytime and reach a live voice provides confidence that someone is working to resolve their problem as soon as possible.
2. Shielded From the Competition
Again, when a heating or cooling system fails, people want a response and answers right away. If you do not have an answering service and a homeowner's call goes unanswered for too long, you can expect that they will look for an alternative. When this type of scenario occurs, it means that you lose their business to the competition, and not just for this one instance, but potentially, for good.
3. Emergency and After Hour Repairs
A partnership with a call answering service makes it easier for you to expand your business to offer emergency and after hour repairs. Since these call centers can accept calls at any time of the day, you also have the opportunity to respond to customer needs anytime. This expansion allows you to offer more services to your customers and increase your profits.
4. Manageable Operating Costs
The cost to keep someone in your office to field calls all day can increase your operating expenses. When someone is in the building, not only are you responsible for labor costs, but they will also be using electricity and other utilities within the building. A call center only comes with a sole expense that is based on the services you need. There are not any additional costs you have to worry about that might drive up your operating costs.
A call answering service, like AnSer, offers a wide range of benefits for your business during the peak season and beyond. Contact a service professional to learn more.
Share18 May 2020
