Hi, my name is Wendy, and I worked as a small business consultant for years, helping people to improve their companies. Now that I have taken a step back from that role, I decided to start this blog as a creative and professional outlet. In this blog, I am going to focus on one aspect of running a business–the phones. I plan to take on all angles of phone services including concepts such as voice over internet provider (VoIP), different types of hardware, taking the phone to the cloud and much more. Every business needs a unique solution for their communications needs, and the advances in the phone services industry allow that to happen. I hope that you enjoy reading and that you learn a lot here!
If you own a service business, you may need to have a way for your customers to reach you after regular business hours. Your service may be one that is necessary, and if the customers can't get a hold of you as soon as possible, then it's going to be an even larger problem later. For example, if you are a plumber, an after-hours emergency may be that there is raw sewage flowing from a toilet, and if your customer can't get to you, they aren't going to be able to stop it. But, if they can talk to you, you can get things handled and deal with the problem. There are a number of ways that you can make this happen. One way to do that is to have an answering service help you. There are several benefits to using an answering service.
Triage
One benefit is that the answering service is going to be able to do some triage for you. When your customer calls and speaks to the answering service, the person answering the phone can find out what the problem is, ask them some questions, and then react according to a list of criteria that you have given them. For example, if the caller has a sink that can't turn off, they may call the answering service who tells them to turn the water line off, and then you will contact them in the morning. If the problem is worse, the person answering the calls can get the caller's information and contact you so that you can immediately get in touch with the caller.
Freedom From Phone
Another benefit to having an answering service is that you are going to be able to have some freedom from the phone. You aren't going to have to worry about getting calls from customers at all hours of the night since they call the answering service, who then contacts you if you need to handle whatever is happening. That can mean that you or your employees don't have to carry an after-hours emergency phone, which can really cut into your life outside of work.
If you have a service business, you want to make sure that you are helping your customers when they need it. However, you want to balance that with being able to have your own life. An answering service can help you make sure that you are helping out your customers while still having a life outside of work. Find an answering service like AnSer to learn more.
Share19 May 2021
